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Digiadvmedia

99.9%
uptime guarantee
24/7
security monitoring
30+
days backup retention
98%
client retention
Choose your care plan

Support plans for every need

Basic Care

$99 /month

Essential protection for small websites

  • Monthly backups
  • Core updates (WordPress, etc.)
  • Basic security monitoring
  • Uptime monitoring (daily checks)
  • 48‑hour response time
  • 2 content edits/month
  • Performance optimization
  • Priority support
Get Basic Care

Enterprise Care

$399 /month

Full‑service for high‑traffic sites

  • Real‑time backups (every 6 hours)
  • All updates + staging environment
  • 24/7 security + DDoS protection
  • Real‑time uptime monitoring
  • 2‑hour response time
  • Unlimited content edits
  • Weekly performance + SEO reports
  • 24/7 priority support (phone + chat)
Go Enterprise
What's included

Every plan comes with

Automated Backups

Daily or real‑time backups stored securely in the cloud with 30‑day retention. One‑click restore.

Security Hardening

Firewall setup, malware scanning, brute force protection, and SSL certificate monitoring.

Plugin & Core Updates

Safe, tested updates for CMS, themes, and plugins — no breaking changes, guaranteed.

Performance Optimization

Image compression, database cleanup, caching setup, and Core Web Vitals improvements.

Expert Support Team

Certified developers and support agents available via chat, ticket, or phone (Enterprise).

Monthly Reports

Detailed reports on uptime, security, performance, backups, and content updates.

Response time guarantees

We're here when you need us

Priority Level Basic Care Pro Care Enterprise Care
Emergency
Site down / security breach
24 hours 4 hours 1 hour
High
Broken feature / checkout issue
48 hours 12 hours 2 hours
Normal
Content updates / bug fixes
5 business days 48 hours 12 hours
Support channels Email only Email + live chat Phone + chat + priority email
Why ongoing support

Peace of mind included

Save time

Stop worrying about updates, security, and technical issues. Focus on growing your business.

Stay secure

Proactive security monitoring and updates protect your site from threats and vulnerabilities.

Always fast

Regular performance optimization keeps your site loading quickly — improving SEO and user experience.

Expert help

Get help from certified developers who know your site inside out. No more waiting for answers.

Need support right now?

Our team is ready to help. Choose your plan or contact us for a custom solution.

FAQ

Common questions

Do I need ongoing support for my website?
Yes! Websites require regular updates, security monitoring, and maintenance to stay secure, fast, and functional. Our support plans give you peace of mind and protect your investment.
Can I add support to an existing project?
Absolutely! We can onboard any website, regardless of who built it. We'll conduct a full audit and set up our support systems to ensure your site is fully protected.
What if I need more than what's in my plan?
You can upgrade your plan at any time. We also offer custom add‑ons and à la carte services for specific needs like custom development, content creation, or advanced SEO.
Is there a contract or commitment?
No. Our plans are month‑to‑month with no long‑term contracts. You can cancel or change your plan at any time with 30 days' notice.
What happens if my site goes down?
Our team is notified immediately and works to restore your site as quickly as possible. Emergency response times are guaranteed based on your plan (as low as 1 hour for Enterprise).

Ready to stop worrying about your website?

Join 50+ business owners who sleep better knowing their site is in expert hands.

Start your support plan today
No long‑term contracts Cancel anytime 30‑day satisfaction guarantee