🌐 Web Design
How long does it take to build a custom website?
A standard 5-10 page website typically takes 3-5 weeks from discovery to launch. Complex projects with custom features may take 6-8 weeks. We provide a detailed timeline during onboarding.
Do you offer website maintenance after launch?
Absolutely! We offer ongoing maintenance plans starting at $99/month, including security updates, backups, content updates, and 24/7 monitoring. All our pricing plans include 1-6 months of support.
Will my website be mobile-friendly?
Yes, every website we build is fully responsive and tested on all devices (mobile, tablet, desktop). We follow Google's mobile-first indexing best practices.
Can I update the website myself after launch?
Yes! We build on user-friendly CMS platforms like WordPress or Webflow. We'll train you on how to add pages, edit content, and manage media — giving you full control.
Do you redesign existing websites?
Yes, we specialize in redesigns! We'll analyze your current site, identify improvement areas, and create a modern, high-performance version that converts better.
🛒 E-commerce
Which e-commerce platforms do you work with?
We specialize in Shopify, WooCommerce (WordPress), and BigCommerce. We'll help you choose the best platform based on your budget, product volume, and growth goals.
Can I sell digital products or services?
Yes! Our e-commerce solutions support physical products, digital downloads, subscriptions, and service bookings. We integrate with Stripe, PayPal, and other payment gateways.
Do you handle product migration from another store?
Absolutely. We can migrate products, customers, and order history from platforms like Magento, Wix, Squarespace, or custom stores. We ensure zero downtime during migration.
What payment gateways do you integrate?
We integrate over 30 payment gateways including Stripe, PayPal, Square, Apple Pay, Google Pay, Amazon Pay, and local payment methods. We'll help you choose the best options for your target markets.
How long does it take to build an online store?
A standard e-commerce store typically takes 4-8 weeks from design to launch. Complex stores with custom features or large inventory may take 8-12 weeks. We provide a detailed timeline during onboarding.
📈 SEO & Digital Marketing
How long does it take to see SEO results?
SEO is a long-term strategy. Most clients see initial improvements in 3-6 months, with significant growth in 6-12 months. We provide monthly reports showing keyword rankings, organic traffic, and conversions.
Do you guarantee #1 rankings on Google?
No ethical SEO agency can guarantee #1 rankings. However, we guarantee data-driven strategies, white-hat techniques, and continuous improvement. We've helped 95% of our clients reach the first page for their target keywords.
What's included in a technical SEO audit?
Our audits cover site speed (Core Web Vitals), mobile usability, crawl errors, broken links, schema markup, XML sitemaps, robots.txt, duplicate content, and security (HTTPS). You get a detailed report with actionable recommendations.
Do you offer local SEO for businesses?
Absolutely! We specialize in local SEO including Google Business Profile optimization, local citations, review management, and location-based content. We help you dominate local search results in your area.
Can I pause or cancel my SEO plan?
Yes! Our plans are month-to-month with no long-term contracts. You can pause or cancel at any time with 30 days' notice. We'll provide a complete handover of all assets and recommendations.
💰 Pricing & Process
Do you require a deposit?
Yes, we require 50% deposit to start any project. The remaining 50% is due upon completion before launch. For monthly plans, we bill at the beginning of each month.
Can I cancel my monthly plan anytime?
Absolutely. Our monthly plans have no long-term contracts. You can cancel with 30 days' notice. You'll retain full ownership of your website and data.
What if I need changes after the project is done?
Minor revisions are included within 14 days after launch. For larger changes, we offer hourly rates ($75/hour) or you can upgrade to a maintenance plan.
Do you offer custom quotes for large projects?
Yes! Enterprise or complex projects (e.g., custom web apps, multi-vendor marketplaces, high-volume SEO) get tailored quotes. Contact us for a free consultation.
What payment methods do you accept?
We accept all major credit cards, bank transfers, and PayPal. We also offer flexible payment plans for larger projects.
🛡️ Ongoing Support
What's included in your support plans?
Our support plans include security monitoring, automated backups, plugin/core updates, content edits, and priority support. Pro and Enterprise plans also include performance optimization and faster response times.
How quickly do you respond to support requests?
Response times depend on your plan: Basic (48 hours), Pro (12 hours), Enterprise (2 hours). For emergency issues like site downtime, we respond within 1-4 hours depending on your plan.
Do you offer 24/7 support?
Yes! Enterprise clients get 24/7 priority support with phone, chat, and email access. Pro clients get support during business hours, and Basic clients get email support.
Can I upgrade my support plan later?
Absolutely. You can upgrade your support plan at any time. The new benefits will take effect immediately, and we'll prorate your billing.
Do you provide training on website management?
Yes! All our clients receive training on how to manage their website or store. We provide documentation, video tutorials, and one-on-one training sessions to ensure you're confident.